Last updated: 17 June 2026
By accessing and using the elm-serval.store website and services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
This website is operated by elm-serval Ltd, a company registered in England and Wales.
elm-serval Ltdelm-serval provides healthy meal preparation and delivery services using electric scooter transport. Our services include individual meal plans, corporate catering, and specialised dietary programmes as described on our Services page.
All services are subject to availability within our delivery areas. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.
When you submit an order through our website, you are making an offer to purchase our services. We reserve the right to accept or decline your order at our discretion. An order is only accepted when we send you a confirmation email.
All prices displayed on our website are in British Pounds Sterling (GBP) and include VAT where applicable. We reserve the right to change prices at any time, but changes will not affect orders that have already been confirmed.
Payment must be made in full at the time of ordering unless otherwise agreed for corporate accounts. We accept major credit and debit cards through our secure payment processor.
We aim to deliver all orders within the time slot you have selected. However, delivery times are estimates and not guarantees. We will not be liable for any losses caused by late delivery.
You must ensure that someone is available to receive the delivery at your specified address. If no one is available, our courier may leave the delivery in a safe place at their discretion, or return it to our facility.
You may cancel or modify an order up until 18:00 on the day before your scheduled delivery. Cancellations after this time may not be possible due to food preparation schedules.
If you are not satisfied with your order, please contact us within 24 hours of delivery. We will investigate and, where appropriate, offer a replacement or refund.
While we take care to accommodate dietary requirements and avoid cross-contamination, our kitchen handles common allergens including nuts, dairy, gluten, and eggs. If you have severe allergies, please contact us before ordering to discuss whether our service is suitable for you.
Nutritional information provided is approximate and should not be relied upon for medical purposes.
All content on this website, including text, graphics, logos, images, and software, is the property of elm-serval Ltd or its content suppliers and is protected by United Kingdom and international copyright laws.
You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written permission.
When using our website, you agree not to:
To the fullest extent permitted by law, elm-serval Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
You agree to indemnify and hold harmless elm-serval Ltd, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our website or services or your violation of these Terms.
Our website may contain links to third-party websites. These links are provided for your convenience only. We do not endorse or accept responsibility for the content or practices of these websites.
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes acceptance of the new terms.
These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms of Use, please contact us:
elm-serval Ltd